Just to share with you a few things that resulted from an online teleconference with some of my ex-colleagues – a conversation that erupted spontaneously on what distinguishes better from not-so-good management consultants. The following summary is a bit rough around the edges but it conveys our thinking adequately.

Management consultants, we think, are called upon to play many roles in the management of an organization or team. One of the most important roles every consultant must ...