Although we try to keep the use of GBLCG.com as intuitive as can be it’s likely that you occasionally need some assistance – especially if you just joined us.

Because we continuously enhance and improve GBLCG.com it's not unlikely that even the most seasoned members need a helping hand from time to time.

There’s plenty of help to be found here so don’t dispair if you can’t figure out how to do the things you want to do.

First, before showing you how and where to find support, be aware that we maintain a series of rules here, which are published as Terms of Use in our Membership User Guide section.

If you are not sure whether what you try to achieve is allowed, please check these Terms first.

You also may take a look at our Privacy Policy first to check if it answers any questions you may have on how we use your Personalised Information.

To find support, there are a couple of sections you could go to. View them in this order:

Frequently Asked Questions [FAQ]
The Content Management System software we use to build GBLCG.com comes with a standard Frequently Asked Questions [FAQ] section. This section provides general answers on how to use the system.

You may be able to find answers to your question(s) here: GBLCG.com Frequently Asked Questions [FAQ]

Troubleshooting 'How To" Forum
It's not unlikely that other members already know the answers to your questions. You can tap their knowledge and experience by posting your question in our Troubleshooting "How To" forum. Because members visit GBLCG.com at any time it's not uncommon for them to respond to your question quicker than we can.

When posting a question in this forum please remember that other members are not strictly required to respond. They respond as a matter of courtesy. Don't become abbrasive or frustrated if no one answers immediately. If you have an urgent question or an urgent request for help, please see below how you can contact us directly.

Navigate to our Troubleshooting "How To" Forum here: http://gblcg.com/f46/

Help Desk
If you still cannot find the answers you are looking for you may go to our Help Desk next. As you would expect from a good and proper help desk this section provides answers to questions other members raised before.

These questions are important to us because they enable us to improve the user friendliness of GBLCG.com. We strive to enhance and improve GBLCG.com constantly so if you remain still stuck somehow, send us your question(s) by opening a support ticket.

You can find our Help Desk here: http://gblcg.com/support.php

Wiki
Although still very much under development, GBLCG.com also includes a Wiki which will include practical 'how-to' guidance on the use of this site. Originally developed to provide online assistance to our commercial clients it also includes tips and tricks on how to get the best out of your GBLCG.com membership.

The section you may want to view is called the Membership User Guides, which can be found here: http://gblcg.com/wiki/Guides:Member-User-Guides

Contact Us
Finally, if you are really, really stuck and are still unable to find the answer(s) you are looking for, contact us.

Before sending us emails, please ensure you looked properly for answers in any of the afore mentioned sections. Only if you are sure that you need help from us directly, fill out the Contact Us form.

Please remember that there's only a few persons here at GBLCG.com who intercept emailed requests for support, and that we're not a 24/7 operation. It's also very likely that we're in a different time zone, which may cause delays in responses.

We generally try to get back to you as soon as is reasonably possible, usually within 24 hours.

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